FAQs

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

eTransfers, Checks & Wire transfers – we do not take credit cards because the fees are ridiculous.

WHY DO YOU RECOMMEND AN ORGANIZER?

Simply put, they bring something to the table designers don’t. We can plan a storage system such as pantry, but our focus isn’t on how to best fit every spice, cereal, pasta and so on into it. We can find nice and pretty jars but we don’t create labeling systems to make sure nothing gets pushed to the back and expires. We can bring in some excellent organizers if this is a service you would like.

ARE THE DESIGN FEES REASONABLE?

Our fees are determined by the Scope of Work, which defines all the tasks we are responsible for. If you are doing a major renovation and decorating project, chances are we are going to be involved for 6-12 months to get the project completed. If you feel uncomfortable with the pricing we provided, let us know. We will explain why and if there are add-on services that can be removed, we will point them out.

DO YOU GET DESIGNER DISCOUNTS?

Yes, but ONLY clients that hire us for Procurement gain access to them. They also get access to Trade Only vendors!

*Have a question we didn’t answer – our email is on the contact us page – 

Ask us!*

IS THERE A FEE FOR A RUSHED TIMELINE?

Yes, this type of service requires more resources than normal, and, often incredibly long hours on our end – it would need to be assessed on a case by case bas

WILL YOU WORK WITH MY CONTRACTOR?

Yes, but we will not be responsible for any work they do as we are not vetting them. You are also responsible for ensuring they have the right insurance, WSIB, etc.

WHAT IF MY BUDGET ISN'T VERY BIG?

We give clients with tighter budgets two options to pick from:

1.) Get everything needed within that budget and possibly sacrifice things on the want list

2.) Get the essentials within your budget and create the best possible design plan, which can be executed overtime as your budget replenishes

WHAT ABOUT MY EXISTING FURNITURE & DECOR?

We often reuse the pieces that clients already own – when they fit the new design plan and if they are in good condition. This is a case by case situation, we will need to make sure what you own will help us give you the best possible space.

DO YOU DESIGN OUTDOOR LIVING SPACES?

Yes, whether it’s a backyard, patio, balcony, rooftop, porch – we can help!

I had the pleasure of collaborating with Scott on some of my projects throughout the last few years and he was such a joy to work with. 

His enthusiasm to find the right product whether it was rugs, furniture or accessories made the process stress-free and “fun” . He is a true professional !!

 

Diana B. - Houzz

She really invested time to better understand us & our preferences.

She’s able to focus on both the bigger picture & subtle details which made the overall project a success.

 

Ian L. - Google

Shelby lives & breathes design.

She is always first on my list when clients are in need of a designer for their home/office/showroom.

5/5. Thank you for all your amazing work Shelby!

 

David C. - Google

I had the pleasure of working with Scott and it was most definitely the best experience. Scott is professional and very easy to work with. I am an extremely particular person, & Scott was so patience and accommodating with my needs. 

His design for my house is exactly what I envisioned. His interior design taste is spectacular.

 

Vi T. - Google

ONCE AGAIN, I am EXTREMELY pleased with my beautiful project, but THIS is why I’m recommending: Customized service. 

I was listened to, my input was valued, and I was given expert advice. Now I have a lovely design that I cherish. Thank you so much for all you do. I couldn’t have done this without you!

 

Kathy P. - Houzz

We have enormous admiration & appreciation for Shelby’s work.

She was respectful of our budget, timely in all her responses, & went well beyond our expectations to help us find our look. 

Shelby was also unfailingly cheerful, patient, & always creative.

 

Ross & Nancy M. - Facebook

Shelby has an eye for things most people wouldn’t notice.

She’s super professional & a lot of fun to work with.

Highly recommended

 

Tony S. - Facebook

Absolutely terrific. Very easy to work with, has great communication and sense of style. Had one consultation and after that my place was completely furnished and filled with a design I’m proud to call home. 

Till this day, I still get complimented for the excellent use of space and furnishings.

 

David N. - Houzz

Shelby transformed by house into a home.

She brought to life, my vision of a modern/ luxe living space that is practical & functional without compromising on style or design.

 

Charry G. - Google

It’s been a pleasure working with Scott and his team on my first unit. Scott really helped to bring my ideas and vision to life! 

He is very meticulous with his process and design, and ensures you are satisfied with the final product. I’d recommend his services to anyone looking to put together their dream home!

 

Karim P. - Houzz & Google

It was my extreme privilege to have Scott design my kitchen. His attention to detail, design ideas & ability to understand & deliver an excellent customer service was commendable!! 

I would recommend Scott to all who appreciate the importance of commitment made with design brilliance!!

 

Monika D. - Houzz

She is very professional, passionate, diligent, & ensures that you are happy with the final product.

She listens to understand what you are looking for and executes it!!! I had the pleasure of working with her for a nursery & it turned out perfect.

She is excellent with communicating & her rates are very reasonable for the professional service you receive.

 

Paulina B. - Google & Houzz

Scott Nguyen is a designer of the highest calibre! He’s brought my dreams for my home into fruition & gave me exactly what I was looking for! His intuition is most exceptional; it’s like he knows exactly what you’re looking for before you do!

He has a very fun, charismatic demeanour; which made the whole process that much more exciting! I will call upon his expertise the next time I should require any further advancements to my living spaces!

 

Andrew K. - Houzz & Google

Had the pleasure of working with Shelby. She’s a great designer & has really got her eye on the ball.

Would recommend her to anyone.

Chris E. - Facebook

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